A conversation about Dad’s bank account that I had with a rep from Chase at 8:30 this morning, three seconds after being jolted awake by the phone:
Chase guy: I would like to speak to yadda yadda about his account.
Me: Yadda has dementia and is deaf and doesn’t do well on the phone. Can I help you?
CG: I need to speak to someone authorized to speak on his behalf. May I speak to his wife?
Me: His wife is dead.
CG: I’m very sorry to hear that.
Me: You can speak to me. I’m his daughter and should be listed as a contact on his account. (We went through that process the last time I needed to speak to someone on Dad’s behalf. I gave him my name.)
CG: You are not listed as an authorized contact.
Me: I don’t know what else to say.
CG: May I try calling back this afternoon?
Me: Dad will still be deaf and have dementia this afternoon.
CG: Well, I can’t speak to you without authorization.
Me: OK, bye, then.
As hard as it is to believe, I’m not usually snarky with strangers. Dude was just doing his job. I guess my social filters need time to kick in when I first wake up.
